What is your return policy?
On personalized products, if we made a mistake, of course we'll replace it. Otherwise, personalized items are not returnable. Blank items or those with a Barrington crest can be returned for a refund or exchange as long as they have not been used and were ordered within the last 30 days. Shipping costs are not refundable. International orders, except for Canada, are final.
Do you ship internationally?
Yes. We ship to Canada and the EU. All international orders, except for Canada, are final.
How soon will I get my order?
The regular delivery window is 10-14 calendar days from the day you place your order although it’s not uncommon for orders to arrive earlier than 10 days. International orders deliver within 14-21 business days.
Can I expedite shipping?
No. We already ship the fastest FedEx air speed. At best, you can always email us before placing your order to inquire about the chances of delivery by a specific date. We will inquire with our production team about expediting production but there is no guarantee.
It is very unlikely. All orders go into production within 12 hours of the order being placed. If you make a mistake when ordering, please contact us immediately and we will see if the order can be changed. However, there are no guarantees due to the rapid nature of our production process.
What are the bags and accessories made of?
Our ALL-LEATHER products are made with premium Florentine leather. Our PATTERNED products are made of durable, water-resistant nylon canvas, accented with premium Florentine leather details and lined with our custom Barrington poly-twill interior. Our popular Axis pattern products are also made with this nylon canvas and do not have a fur-like texture. All of our leathers are full-grain leather, which is the highest quality grade of leather, and includes all of the natural grain. Therefore, surface marks and variations are to be expected, and are seen as examples of the true character of the leather.
How do I clean my bag?
On the interior cotton canvas lining you can use a product like Shout if there’s been a spill or stain. You can also apply a damp cloth. A lint roller should clean up any loose particles really well.
The monogram stripe and personalization are printed directly on the nylon canvas. It in not elevated, painted or a separate piece of fabric.
Is the Monogram stripe painted or a piece of affixed ribbon/fabric?
No. The monogram stripes are printed onto the ballistic nylon exterior at the same time the background pattern chosen is printed. It is not in any way elevated, painted, a separate fabric, or otherwise.
What are your customer service hours?
Monday - Friday, 9:00am-5:00pm CST. Our customer service email address is [email protected]
What are your Dallas showroom hours?
Our showroom is located at 3209 Canton Street in Dallas, Texas. Shopping hours are Monday - Friday, 10:00am-2:00pm CST or by appointment at [email protected]
If my product has a leather patch with my initials and my initials have changed, will Barrington replace the leather patch?
Unfortunately, we do not re-patch our products as it compromises the quality and appearance.
Where do I apply my discount code?
Enter your discount code on the Check Out page.
Where do I apply my gift card code?
Enter your gift card code on the Check Out page.
Do you ever have any promo codes or sales?
We do occasionally offer promo codes and flash sales. Promotions are announced either via email or social media. Create an account on our website to be added to the Barrington Gifts email list, and follow us on Instagram @barringtongifts to stay up to date on all things Barrington!
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