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What is your return policy?
All of the design-your-own totes and accessories under “Women” and “Collections” are custom made to order and cannot be returned for exchange or refund. This includes includes any items designed in the Leather Patch or Printed Monogram categories, including those that do not call for initials. All of our products, with or without initials, are custom due to the highly personal design of all the product details (style, pattern, leather, colors, etc).
We do not stock or inventory these items; each one is custom made just for you!
If we make a mistake or there is any defect upon arrival, please reach out to customer service within 15 days of receipt of your item.
All-leather items or canvas-with-leather items from the Men’s Leather Goods and Women’s Leather Goods section are eligibile for return as long as they are not personalized. Shipping costs are not refundable. Please reach out to customer service within 15 days of receipt for a return or an exchange.
Do you ship internationally?
Barrington Gifts has teamed up with MyUS.com to offer convenient, fast international shipping to more than 225 countries.
How soon will I get my order?
The regular delivery window is 10-14 calendar days from the day you place your order.
Can I expedite shipping?
No. We already ship the fastest FedEx air speed. At best, you can always email us before placing your order to inquire about the chances of delivery by a specific date. We will inquire with our production team about expediting production but there is no guarantee.
It is very unlikely. All orders go into production within 12 hours of the order being placed. If you make a mistake when ordering, please contact us immediately and we will see if the order can be changed. However, there are no guarantees due to the rapid nature of our production process.
What are the bags and accessories made of?
Our ALL-LEATHER products are made with premium Florentine leather. Our PATTERNED products are made of durable, water-resistant nylon canvas, accented with premium Florentine leather details and lined with our custom Barrington poly-twill interior. Our popular Axis pattern products are also made with this nylon canvas and do not have a fur-like texture. All of our leathers are full-grain leather, which is the highest quality grade of leather, and includes all of the natural grain. Therefore, surface marks and variations are to be expected, and are seen as examples of the true character of the leather.
What is the best way to clean the outside of your bag?
We recommend taking a small amount of detergent, such as Oxy-Clean, and warm water and using a clean toothbrush to scrub the stained area. You can also try using a “wet ones” wipe, depending on what has gotten on your bag. You can scrub the printed part of the bag vigorously. The colors on the nylon-canvas will not fade. Try to stay away from the leather portions of the bag when scrubbing the stain.
Is the Monogram stripe painted or a piece of affixed ribbon/fabric?
No. The monogram stripes are printed onto the ballistic nylon exterior at the same time the background pattern chosen is printed. It is not in any way elevated, painted, a separate fabric, or otherwise.
What are your customer service hours?
Monday - Friday, 9:00am-5:00pm CST. Our customer service email address is [email protected]
What are your Dallas showroom hours?
Our showroom is located at 3209 Canton Street in Dallas, Texas. Shopping hours are by appointment only. Please email customer service at [email protected] to schedule.
If my product has a leather patch with my initials and my initials have changed, will Barrington replace the leather patch?
Unfortunately, we do not re-patch our products as it compromises the quality and appearance.
Where do I apply my discount code?
Enter your discount code on the Check Out page.
Where do I apply my gift card code?
Enter your gift card code on the Check Out page.
Do you ever have any promo codes or sales?
We do occasionally offer promo codes and flash sales. Promotions are announced either via email or social media. Create an account on our website to be added to the Barrington Gifts email list, and follow us on Instagram @barringtongifts to stay up to date on all things Barrington!
Are your animal prints actual fur?
No, all of our patterns, including animal patterns, are printed on nylon-canvas and are not a furry texture.
How does the St. Anne tote compare to the Savannah Zippered tote?
How does the Cosmetic Kit compare to the Hanging Toiletry Kit?
How do I personalize with fewer than 3 initials?
How does the Catherine Crossbody compare to the Catherine Crossbody?